Return & Refund Policy

Last updated: September 7, 2026

At Sevyn, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or exchange subject to the terms below.

By placing an order with Sevyn, you acknowledge and agree to this Return & Refund Policy.

1. Return Eligibility

You may request a return or exchange if the product meets the applicable eligibility requirements.

To be eligible, the product generally must:

• Be unused and unworn.

• Be in its original condition.

• Have all original tags, labels, packaging, and accessories intact, where applicable.

• Not be washed, altered, damaged, stained, or otherwise used.

• Be returned with the original invoice or order details.

• Be requested within the applicable return period specified on the product page, order confirmation, or website.

Certain products may be non-returnable for hygiene, safety, customization, or other legitimate reasons. Any such restrictions will be communicated on the relevant product page or at the time of purchase.

2. Return Window

Return or exchange requests must generally be submitted within 7 days of delivery.

The return period begins from the date the order is shown as delivered by the applicable logistics provider.

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Items That Cannot Be Returned

For hygiene, safety, customization, or other applicable reasons, certain products may not be eligible for return or exchange.

Non-returnable items may include products that:

• Have been worn, washed, altered, or used.

• Have been damaged after delivery.

• Are missing original tags or packaging.

• Have been customized or personalized.

• Are marked as final sale or non-returnable.

• Are otherwise identified as non-returnable on the product page.

If a product is specifically identified as non-returnable before purchase, the restriction will apply subject to applicable consumer protection laws.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, you may be asked to provide:

• Your order number.

• Photographs or videos of the product.

• Photographs of the packaging and shipping label.

• A description of the issue.

We will review the information provided and determine the appropriate resolution, which may include a replacement, exchange, refund, or another suitable remedy.

5. Return Request Process

To request a return or exchange, please contact us using the contact details provided below.

Please include:

• Full name.

• Order number.

• Product name.

• Reason for the return or exchange.

• Relevant photographs or videos, where applicable.

Once your request is reviewed and approved, we will provide the applicable return instructions.

Please do not send products back to us without first contacting our support team and receiving return instructions.

6. Return Shipping

Return shipping arrangements and charges may depend on the reason for the return.

If the return is due to an incorrect, damaged, defective, or otherwise eligible product issue attributable to Sevyn, we may arrange or bear the applicable return shipping cost, subject to verification.

For returns due to customer preference, such as change of mind, size, color, or other reasons where returns are permitted, applicable return shipping charges may be deducted from the refund or otherwise communicated before the return is processed.

7. Product Inspection

All returned products may be inspected after they are received.

A return may be rejected if the product:

• Shows signs of use or wear.

• Has been washed or altered.

• Is damaged after delivery.

• Has missing tags, labels, packaging, or accessories.

• Does not match the product originally shipped.

• Does not meet the eligibility requirements of this policy.

If a return is rejected, the product may be shipped back to the customer at the customer's expense, where applicable.

8. Exchanges

Where exchange is available, you may request an exchange for an eligible product within the applicable return period.

Exchange availability may depend on:

• Product availability.

• Size or variant availability.

• Product condition.

• Applicable return requirements.

If the requested replacement is unavailable, we may offer another available resolution, such as a refund or store credit, subject to applicable policies and law.

9. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, card issuer, or other financial institution.

10. Refund Amount

Where a refund is approved, the amount refunded may depend on the circumstances of the return.

Applicable deductions may include eligible return shipping charges, where disclosed and permitted, or other amounts permitted under applicable law and our policies.

Original shipping charges may not be refundable where the return is made for reasons unrelated to an error, defect, damage, or other issue attributable to Sevyn, subject to applicable law.

11. Cash on Delivery Orders

For Cash on Delivery ("COD") orders, if a refund is approved, we may require the customer to provide accurate bank account or other payment details necessary to process the refund.

We will not request sensitive information such as passwords, PINs, OTPs, or card security codes for processing a refund.

The customer is responsible for providing accurate refund details.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may be possible only before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.

If a cancellation is successfully approved and payment has already been received, the eligible refund will be processed according to the applicable payment method and refund procedures.

13. Refused or Undelivered Orders

If an order is refused at delivery or returned to Sevyn because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, the order may be treated as an undelivered or returned shipment.

Any refund or re-delivery will be subject to the applicable circumstances and may include deductions for shipping or return-to-origin charges where permitted.

14. Sale and Discounted Products

Products purchased during sales, promotions, clearance events, or using discount codes may be subject to specific return or exchange conditions.

Any special return restrictions applicable to a promotional product will be communicated on the product page, during checkout, or through the applicable promotional terms.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

15. Store Credit

Where offered, Sevyn may provide store credit as an alternative resolution for eligible returns or exchanges.

Store credit terms, validity, and applicable conditions will be communicated to the customer when issued.

16. Fraudulent or Abusive Returns

We reserve the right to investigate and restrict returns or exchanges where we reasonably suspect:

• Fraudulent activity.

• Repeated misuse of our return policy.

• Product tampering.

• False or misleading claims.

• Product substitution.

• Abuse of promotional or refund processes.

Any action taken will be subject to applicable law.

17. Consumer Rights

This Return & Refund Policy is intended to operate alongside applicable consumer protection and e-commerce laws.

Nothing in this policy is intended to remove, restrict, or override any rights or remedies that you may have under applicable law.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, return procedures, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last updated" date.

19. Contact Us

If you have questions about returns, exchanges, cancellations, or refunds, please contact us:

SEVYN
Phone: +91 97117 77817
Email: care@sevyn.co.in

Address:
A-83, Middle Portion, Ground Floor
Block-A, Naraina Industrial Area Phase 1
New Delhi, Delhi - 110028
India