Shipping Policy

Last updated: September 7, 2026

At Sevyn, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with Sevyn, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin processing your order.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Processing times may take longer during:

• Sales and promotional periods

• New product launches

• Public holidays

• Unforeseen operational circumstances

• High-volume order periods

If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided during checkout.

2. Shipping Availability

We currently ship orders to locations within India.

Shipping availability may depend on the serviceability of your delivery address. If a particular location is not serviceable by our logistics partners, we may contact you to discuss available options.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

The shipping cost may vary depending on factors such as:

• Delivery location

• Order value

• Product weight or dimensions

• Shipping method

• Promotional offers

If free shipping is offered on eligible orders, the applicable conditions will be displayed on the website or during checkout.

4. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time will depend on your delivery location and the courier or logistics partner handling your shipment.

Typical delivery timelines may vary by location and are generally:

• Metro and major cities: 2–5 business days

• Other cities and towns: 3–7 business days

• Remote or extended service areas: 5–10 business days

These are estimated delivery timelines and are not guaranteed. Delays may occur due to circumstances outside our reasonable control.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through the email address or phone number provided during checkout.

You can use the tracking information to check the status of your shipment through the applicable logistics provider.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

Our courier or logistics partner may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that:

• Your delivery address is accurate and complete.

• Your phone number is active and reachable.

• Someone is available to receive the package where required.

If a shipment is returned to Sevyn because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.

Please carefully verify your:

• Name

• House/Flat number

• Street or locality

• City

• State

• PIN code

• Contact number

Sevyn is not responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address immediately after placing an order, please contact us as soon as possible.

We will try to update the address before the order is dispatched, but we cannot guarantee that changes can be made after processing or dispatch.

8. Delayed Shipments

Although we work with reliable logistics partners, delivery delays may occasionally occur because of circumstances beyond our control, including:

• Weather conditions

• Natural disasters

• Transportation disruptions

• Public holidays

• Government restrictions

• Strikes or operational disruptions

• High-volume periods

• Remote-area delivery limitations

• Incorrect or incomplete delivery information

If your shipment is delayed, please contact us with your order details and we will assist you in checking the shipment status.

9. Lost or Missing Packages

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the applicable courier or logistics provider to investigate the delivery status.

Please provide any information reasonably required to help us investigate the issue.

10. Damaged Packages

If your package appears damaged at the time of delivery, we recommend checking the package carefully before accepting it where possible.

If you receive a damaged product, please contact us promptly and provide:

• Your order number

• Photographs of the package

• Photographs of the product

• A description of the damage

Any replacement, return, or refund will be handled according to our applicable Return & Refund Policy and applicable law.

11. Delivery Restrictions

Certain products or locations may be subject to shipping restrictions depending on applicable laws, courier policies, or service availability.

We reserve the right to restrict or cancel shipments to locations where delivery is not reasonably possible or permitted.

12. Cash on Delivery

Where Cash on Delivery ("COD") is available, the option and any applicable charges or conditions will be displayed during checkout.

COD availability may vary depending on the delivery location, order value, product, or other applicable conditions.

We reserve the right to limit or discontinue COD availability at any time.

13. International Shipping

Unless specifically stated otherwise on our website, Sevyn currently ships within India only.

If international shipping becomes available, applicable shipping charges, delivery timelines, customs duties, taxes, and other requirements will be communicated at the time of purchase.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, business practices, or applicable laws.

Any updates will be posted on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SEVYN
Phone: +91 97117 77817
Email: care@sevyn.co.in

Address:
A-83, Middle Portion, Ground Floor
Block-A, Naraina Industrial Area Phase 1
New Delhi, Delhi - 110028
India